Privacy Policy

This Privacy Policy describes how admin@furrypalsng.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

WHEN AND HOW DO WE COLLECT PERSONAL DATA FROM YOU:

We may collect personal data from you in the following instances:

• when you visit, browse, interact or use FURRYPALSNG website, including its mobile applications, if any.
• when you use our customer related services, such as but not limited to submitting inquiries or questions through the contact us page, sending an email or communications through the contact details provided through the website;
• when you create a profile or register an account with us;
• when you subscribe to our newsletter or marketing communications;
• when you carry out transactions through the website such as purchasing products, submission of forms, submitting reviews and ratings for the website or for the purchased product/s.
• you voluntarily submit personal data to us through the website or to through our authorized representative for any reason.

WHAT DO WE COLLECT FROM YOU:

We collect the following personal data when you create an account or profile in the Website:

• First name
• Last name
• Email address

The following information will be required from you when you purchase from the Website:

• First name
• Last name
• Contact number
• Delivery or Shipping Address
• Billing Address, if different from shipping address
• Loyalty or Rewards Card number, if applicable.

When you opt to pay for your purchases using your credit or debit card, you will be redirected to a website/platform owned or controlled by a payment gateway service provider. They may collect from you personal and financial data which they will use for their own purpose and in order to facilitate your online payment. The payment gateway service provider shall handle your personal and financial data pursuant to its terms, conditions and privacy policy. The payment gateway service provider may share certain masked data with us in order to confirm your payment:

• Name of issuing bank
• Name of cardholder
• Last four digits of the credit or debit card used
• Amount involved

Upon your instructions, we may store the masked data shared by the payment gateway service provider. The masked data may be used to process your concerns such as request for refunds or complaints relating to the payments made through your credit or debit card.

You must ensure that the personal data that you provide is accurate and up-to-date. You may update your personal data at any time by accessing your account in the website. FURRYPALSNG and its service group shall not be held liable for any loss, damage, injury or claim arising from your failure to keep your personal data accurate and updated.

HOW WILL WE USE YOUR PERSONAL DATA:

Your personal data may be used or processed for any or all of the following purposes:

• To administer and maintain your account with us, including granting you access to our website;
• To render services to you, such as but not limited to, addressing your inquiries or concerns, processing your transactions with us;
• To provide you with you updates on our products and promotions;
• To monitor and enforce compliance with our Terms of Use;
• To notify you of service issues and/or unusual account actions, should any occur;
• To improve the layout and/or content of the pages of the website and customize them for users according to their interests and preferences;
• To communicate with you, if necessary;
• To maintain or improve the Website, including providing systems update/support as may be required.
• To conduct research, analysis, analytics and service related activities aimed to improve our goods and/or services;
• To comply with applicable laws and our internal audit, financial and risk management procedures;
• To carry out legitimate business purposes;

DATA SHARING

We may share or disclose your personal data to any of the following in line with the purposes provided in this Privacy Policy:

1. Our service group consisting of FURRYPALSNG affiliates, directors, officers, employees, authorized personnel and consultants;
2. Accredited third-party service providers such as but not limited to technology partners, payment processors, payment gateway service providers, financial institutions you chose when paying for your purchase, logistics providers and courier services;
3. Administrators of loyalty or point earning/redemption programs, should you choose to utilize your membership card during your purchase;
4. Such other party you authorize us to disclose your personal data to.

Access to your personal data by the above named persons/entities is only for the purpose of carrying out the above mentioned legitimate business purposes.  In certain circumstances, we may need to provide or disclose customer information to government authorities in order for us to comply with legal or regulatory requirements or, to obey court orders or, to aid criminal, civil or administrative investigations, among others.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

•  We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.