Terms & Conditions

These Terms of Use (“Terms”) shall govern your access and use of the Platform and of the services therein. (“We” or "Us" or “Our”) at www.furrypalsng.com, including the mobile versions and mobile applications made available by us, if any. By continuing to access or use the Platform and/or any of the services therein, you represent that you are at least 18 years old and you have read, understood and agree, without limitation or qualification, to be bound by these Terms and our Privacy Policy.  If you do not agree to these Terms, please do not access and/or use the Platform or any of the services therein.


In using the Platform and the services therein, you agree to: 

  1. Do so only for its intended and lawful purposes;
  2. Ensure that all information or data you provide in the Platform are accurate and agree to take sole responsibility for such information and data;
  3. Be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof;
  4. Not try or attempt to try to interrupt or harm the Platform, its operations, services, facilities or software in any manner;
  5. Not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity; and
  6. Not use or upload any material that contains, or which you have reason to suspect contains, viruses, worms, trojan horses, spyware, adware, damaging components, malicious code or harmful or disruptive components which may impair or corrupt the Platform’s data or damage or interfere with the operation of the Platform.

Registration and Account Security

To access and use the Platform, you are required to register and create an account. However, we have the absolute discretion to refuse your registration and/or to terminate the same for any reason whatsoever at any time with or without notice. 

Upon registration: 

  1. You must provide us with accurate, complete and up to date registration information; and
  2. We are authorized to assume that any person using the Platform with your username and password is either you yourself or is authorized to act in your behalf.

You are responsible for safeguarding your username and password that you use to access the Platform and for any activities or actions under your password. You shall be liable for every order made under your login and as such, agree to indemnify us for all claims, losses, damages whatsoever arising from the actions of a person in connection with the access and use of the Platform using your login details.  

At any time, we may request you to update your username and/or password. We shall not be liable or responsible for any losses suffered by you arising out of or in connection with or by reason of such request or due to any invalidation in username or password, regardless of cause. 

Products, Pricing, Content and Specifications

We do our best to provide you with an accurate description of the products featured on the Platform (collectively, the “Products”), but we cannot assure you that such description, colour, information or other content available are accurate, complete, reliable, current or free from error. Some Product descriptions may include weight, measurements and other descriptions, but they are just approximate figures provided for your convenience only. We make all reasonable efforts to accurately display the attributes of the Products, including the available colours. However, the colour you see in the Platform, catalogues and social media pages may differ from actual colour, depending on your mobile device, computer system, monitor and/or other display features.

We may, at any time, change the price and other specifications of the Products.

Placing an Order

You may place your order by clicking the “Buy now” or “Add to my cart/bag” or other similar button, and proceeding to the check out page.   By clicking the “Buy now” or “Add to my cart/bag” button or “Check out” or similar button, you are effectively submitting your offer to buy a particular Product, which we may accept or reject. You shall be responsible for ensuring the completeness and accuracy of the information provided for the order placed.

Restrictions, Limitations or Conditions of Purchase

We may, without prior notice, limit the quantities sold in the Platform, cancel any order at any time, and/or refuse service to any customer. We will notify you through the email address or contact number you provided for any cancellation or change status in your order. We may also require verification of information prior to the acceptance and/or shipment of any order. 


All prices indicated in the Platform are in Philippine Peso. When an order is placed in the Platform, you have the following payment options:

1.) Pre-payment (Credit or Debit Card)

Most major credit and debit cards, such as Visa, Mastercard, JCB and American Express, are accepted. When you pay using your credit or debit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and policies.

2.) Online Payment and E-wallets

Online and e-wallet payments are also accepted. You will be redirected to another website owned and operated by the bank or the e-wallet company, which shall collect and process your financial information pursuant to its own terms and policies.


We will issue to you a sales invoice upon delivery of the Product/s purchased. 

Shipping, Delivery and Store Pickup Limitations

When an order is placed in the Platform, you have the following delivery options:

  • Delivery
     We have engaged independent service providers to deliver the Products to your designated address. To avoid delay or cancellation of delivery, you have to ensure that you are compliant with the independent service provider’s shipping restrictions and its terms and conditions. If you will not be personally available to receive your delivery, please provide an authorization letter and a government-issued ID to an authorized representative for timely releasing of your order.